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Shipping Policy

Modified March 1. 2025

Production Time Policy

In-stock product orders will ship from our warehouse in Whitby Ontario within 48 hours.
If an item you order is on backorder, you will be contacted by a Customer Support Specialist.

Our Customer Support Specialists are available Monday through Friday 7:30 am to 4:30 pm EST. 
To have your questions answered immediately call 1 800 661 1515.

How is my order shipped?

All orders ship FCA Checkpoint Warehouse Whitby Ontario. You will be provided with carriers and shipping priority options at checkout.
Checkpoint Canada is not responsible for any delays in transit. 

How much does it cost?

The cost to ship by all available methods will be displayed at checkout for your selection. Shipping costs will be added to your order during the checkout process. 

Do all of my items ship together? 

Yes, all items on your order will ship together. However, if an item is on backorder it will ship to you separately once the item has been received at our warehouse.

  • Orders finalized after the 1:00 EST cutoff time will ship on the next business day.
  • If a product is on backorder it will ship once the item has been received and added to our inventory. 

When do orders ship?

  • In-stock product orders received by 1:00 pm EST, Monday through Friday, will ship from our Whitby warehouse the same day.
  • If an item you order is on backorder, you will be contacted by a Customer Support Specialist.
    Our Customer Support Specialists are available Monday through Friday 7:30 am to 4:30 pm EST.

Can I track my order once it is shipped?

Yes, once the boxes have gone into the shipper's package stream, you will receive a tracking number via email. You can track the package on the shipper’s website.